UNIDO training in Bsharri on developing hospitality skills

In collaboration with the Syndicate of Owners of Hotels in Lebanon, the municipality of Bshareh organized yesterday and for the first time a training session for owners and employees of hostels in Bshareh and Al Arz in the North. The 2-day workshop, managed by TIME Less ltd company, came as part of the Promotion and Development of Entrepreneurs and Creation of Small and Medium Enterprises Program implemented by UNIDO in cooperation with and the Arab Regional Center for Entrepreneurship and Investment Training (ARCEIT). The course centered mainly on the development of hospitality skills within the framework of applied topics in public administration of the hotelier industry, with special emphasis on customer services and enhancement of the level of services. Time Less director, Hala Muradi, spoke in the first day of the events about techniques of improving sales and ways of dealing with customers over the phone, as they usually are the pass for interacting with them. Muradi then demonstrated methods of handling complaints and turning them into solutions. (Al Diyar, August 4, 2016)